| Hope: Order shipment ( 1/7/2020 6:30:43 PM ) |
Hi, I placed my Order 201908282059137289 on 08/28/2019. It said 3-4 months for shipment and it is past that timeframe now, will it ship soon? Thank you!
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| Admin Replay |
| Hi,the wigs are not ready.Because the studio has too orders to finish them on time.We are waiting for them also.But I think that we can get them soon.Maybe after Chinese New Year. |
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| kitkat: Password Recovery ( 1/6/2020 5:05:00 PM ) |
Hello, I am trying to reset my password but your system will not allow me, and sending a direct email to you did not work either. Can you please help? Thank you!
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| Admin Replay |
| Sorry,we didn't receive your email.But we sent an email to you just now.^^ |
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| KYE: question ( 11/9/2019 2:04:23 AM ) |
Is this product limited or permanent? (Arc shop''s fox doll)
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| Admin Replay |
| Hi,fox doll is not limited. |
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| Rynn: SIO2 Ragdoll ( 8/28/2019 12:40:22 PM ) |
Hello, The message on the listing says it is sold out but also that there is 1 left? Is she still available to buy or not? If she is, which fullest is she, the yellow dress one or white dress? What does she come with? Can I choose a human body?Thank you! Rynn
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| Admin Replay |
| Hi,the last doll has been sold out.There are some similar doll on sale.Please have a look if you interested.^^ |
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| N: Faceup Questions ( 8/6/2019 7:59:06 PM ) |
Hello!~Is it possible to request faceup changes like making eyebrow thicker or changing eyeshadow color of faceup?Thank you! :)
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| Admin Replay |
| I wonder which faceup you refer to.It is possible to change faceup.Please contact us.*^_^* |
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| vperruzza: Refund ( 6/13/2019 3:15:35 AM ) |
Hello. I received an email stating the reason my order has not shipped is because the wig I ordered is not in stock. I was asked if I wanted a different one or a refund, I chose refund. I have NOT received a refund for order 201906060816146593. Please refund my money!! Thank you.
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| Admin Replay |
| We refunded you the payment.Please check it.^^ |
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| kibokyana: wig ( 5/7/2019 8:50:45 AM ) |
Hello! Do you know what dollmaker this wig is from? HLW-31-Heat Resistant Fiber
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| Admin Replay |
| We will confirm it later and let you know.*^_^* |
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| Mori: Loongsouldoll white skin ordering ( 5/3/2019 3:39:40 AM ) |
Hello.I want to ask you a question.I''d like to know if I can order the white(not french white) color of the loongsouldoll order from your store. I know that the white color is not ordered at the loongsouldoll official store. But your store is ready to order. If I order loongsouldoll white color through your store, is it an order?
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| Admin Replay |
| We will contact you later.Sorry,we have 4 days holiday.So we replied you lately. |
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| Dominika: Dollzone 1/4 BB ordering ( 4/13/2019 1:03:32 PM ) |
Hello! I was wondering if it''s still possible to order the Dollzone 1/4 BB dolls like this one: http://www.stacyspinkocean.com/product_v.asp?id=3147 I can see it''s not sold out?Thank you in advance.
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| Admin Replay |
| Hi,sorry.the doll is not available. |
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| ellipticleaf: Where is my order? ( 12/27/2018 8:00:50 AM ) |
Hello,My order # 201811230254214667I made this order on 11/23/2018 its a bit over a month now just for a wig.Whats going on with this order? I need an answer.
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| Admin Replay |
| Hi,because the studio made a mistake,we always didn't receive the wig.In the last week,they mailed it again to us.We will ship the wig ASAP when we receive it.Maybe in the end of this week.We are so sorry for letting you wait. |
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| belladolla: Where is my order? ( 12/4/2018 11:44:09 AM ) |
Numéro de transaction PAYPAL : 3GR18567M9104394B38,19 USDI placed an order on your site on November 13, 2018 and I receive nothing, neither message nor parcel.Is my order gone? It is urgent ... Answer me because I already sent you 2 messages and nobody answers me, it is unbearable.
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| Admin Replay |
| Sorry.Because of some reason,we didn't see your question.The parcel is on the way.We will contact you. |
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| BlackPhoebe: Order: #201811012051408938 ( 11/1/2018 9:01:44 PM ) |
Hello, just want to confirm you got my payment (full payment, not layaway)for order Order: #201811012051408938Thank you and have a very nice day!
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| Admin Replay |
| Sure.Thank you. |
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| Azusa: About orders ( 10/29/2018 10:25:41 PM ) |
Hello, have you received my order？201810291720241679When will it come?Thank you
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| Admin Replay |
| Hi,thank you for your order.The delivery time of SIO2 dolls is around 6 months.When it is ready,we will ship it ASAP.^^ |
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| JenKat: Myou Doll 1/8 bodies ( 10/29/2018 4:40:12 PM ) |
Hi. I have seen MYou Doll''s 1/8 17cm doll bodies available seperately through another reseller, are you going to be listing these for sale as well or would it be possible to order them through you?Thank You kindly=^-^=
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| Admin Replay |
| Of cause you can order them through us.Please contact us,or you can wait for our new update.We will update the new items tomorrow. |
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| John A McKnight: Order Modification ( 9/19/2018 11:17:41 PM ) |
Hi! We wanted to order three rabbits; one of each tone. Our order now has three greys. Can we change it please? We will also add eyes to the order. Can we cancel order? Please let us know and thank you
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| Admin Replay |
| Hi,we just sent an email to you.Yes,of cause you can cancel your order before you pay.^^
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