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  Home--Q&A
 
belladolla: Where is my order?   ( 12/4/2018 11:44:09 AM )
Numéro de transaction PAYPAL : 3GR18567M9104394B38,19 USDI placed an order on your site on November 13, 2018 and I receive nothing, neither message nor parcel.Is my order gone? It is urgent ... Answer me because I already sent you 2 messages and nobody answers me, it is unbearable.
Admin Replay
Sorry.Because of some reason,we didn't see your question.The parcel is on the way.We will contact you.
BlackPhoebe: Order: #201811012051408938   ( 11/1/2018 9:01:44 PM )
Hello, just want to confirm you got my payment (full payment, not layaway)for order Order: #201811012051408938Thank you and have a very nice day!
Admin Replay
Sure.Thank you.
Azusa: About orders   ( 10/29/2018 10:25:41 PM )
Hello, have you received my order?201810291720241679When will it come?Thank you
Admin Replay
Hi,thank you for your order.The delivery time of SIO2 dolls is around 6 months.When it is ready,we will ship it ASAP.^^
JenKat: Myou Doll 1/8 bodies   ( 10/29/2018 4:40:12 PM )
Hi. I have seen MYou Doll''s 1/8 17cm doll bodies available seperately through another reseller, are you going to be listing these for sale as well or would it be possible to order them through you?Thank You kindly=^-^=
Admin Replay
Of cause you can order them through us.Please contact us,or you can wait for our new update.We will update the new items tomorrow.
John A McKnight: Order Modification   ( 9/19/2018 11:17:41 PM )
Hi! We wanted to order three rabbits; one of each tone. Our order now has three greys. Can we change it please? We will also add eyes to the order. Can we cancel order? Please let us know and thank you
Admin Replay
Hi,we just sent an email to you.Yes,of cause you can cancel your order before you pay.^^
Yvette Pulido: Order 201806302131467860   ( 8/20/2018 9:35:43 AM )
Hi. I purchased head two months ago. I know delivery time is three months. Will it be shipping soon? Thank you
Admin Replay
Hi,we will send an email to you.
Hien Quang: Order status   ( 7/16/2018 3:14:48 AM )
Hey, I placed an order (number 201803182222251811) on 03/18. It has been a long time and I haven''t received anything. Please check and let me know the status of my order. Thanks!
Admin Replay
Your wig is on the way.I had contacted you.^^
Starfait: Order Status   ( 7/10/2018 5:01:49 PM )
Hello! I''d like to check the status of my order, please. How long does the company say it will take? Order number is: 201806191947561718Thank you!
Admin Replay
Hi,the studio will mail the doll to us in the end of this month.When we get him,we will ship him to you ASAP.^^
M: SKIN COLOR   ( 6/24/2018 3:14:40 AM )
http://www.stacyspinkocean.com/product_v.asp?id=2979Hi is there a way I could choose color? If not then what is the skintone?
Admin Replay
Hi,sorry,this is our a mistake.You can choose the skintone in fact.Please place your order directly,and write which skintone you would like.
westfall: Order #201803310743531491   ( 5/26/2018 10:27:22 AM )
Hello! I wanted to check the status of my order, number #201803310743531491. Thank you so much!
Admin Replay
Hi,the eyes are ready.We just received them.We will ship them soon after we pack the parcel for you.
mory: eyes   ( 5/14/2018 5:23:10 PM )
FDL-09-Resin EyesFDL-08-Resin EyesDo you have any plans for resale?
Admin Replay
The artist said maybe in the next year.^^
Hien: Order status   ( 3/30/2018 10:16:13 PM )
Hey! I have sent the rest of the payment for my order number: 201803182222251811. Please check and inform shipping time. Thanks!
Admin Replay
Hi,we received your last payment.Thank you. The artist will make them after the sale period.The delivery time is around 2~2.5 months because she will move.^^
Sharon Harmon: Payment 2   ( 3/7/2018 4:43:47 PM )
I just wanted to let you know I have made payment number 2 for my Echo Town Delores. Thank you.201802051913571637
Admin Replay
Thank you.We received it.^^
Gabriele Schmeckenbecher: #201801271925405837   ( 3/2/2018 6:27:01 AM )
Hi,when will my order be shipped?kind regardsGabi
Admin Replay
Hi,because of Chinese New Year,we delayed our work.Your package will be shipped in the next week.When we get the tracking number,I will send an email to you.^^
Anonymous: 120cm Doll   ( 2/25/2018 8:12:52 PM )
Hello, what is the longest layaway you will accept for a Conarium 120cm doll? Do you know the shipping price to Malaysia? Thank you :)
Admin Replay
Hi.The longest layaway is not more than 12 monthes.The shipping fee of Shunfeng express is around 220USD,because she is very very heavy.
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