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  Home--Q&A
 
Tony: Iplehouse EID man   ( 1/7/2022 1:01:45 PM )
Hi! I''d like to know if your SPO 1/3 SD boy clothes would fit an Iplehouse EID man (model type) or do I have to request a custom-made service?Thanks!
Admin Replay
Hi,we can make clothes for the boy.Please place your order and offer us the measurementsb of the boy.Thanks!^^
Misha: About Nevi GuuDoll   ( 1/4/2022 4:17:57 AM )
Hello, and Happy New year. Is it possible to only order Nevi head from Guudoll?
Admin Replay
Sure!Here:http://www.stacyspinkocean.com/product_v.asp?id=6549
middletails: Plumedoll   ( 12/20/2021 9:30:45 PM )
Hello,I wanted to order something from Plumedoll but now everything is sold out? Is the company no longer selling dolls?
Admin Replay
Hi,we are so sorry.The studio no longer sells dolls.
Anna: shipping to Russia   ( 11/23/2021 3:24:32 AM )
Hi, do you ship to Russia via airmail currently?
Admin Replay
It is better to ship packages to Russia by EMS or Russian special line.Air mail can not be used.
kristiholaas@centurytel.net: Order number 202111020959524391   ( 11/11/2021 11:28:04 AM )
I was sent an email stating the shipping amount is more than I paid but there were no instructions on how to pay the difference of $4.52.Kristi Holaas
Admin Replay
Hi,do not worry please.We will contact you to tell you the real shipping fee before shipment.^O^
Lisan: make up   ( 5/24/2021 2:16:48 AM )
Can I order the same makeup as the photo?I saw that there are 3 types of makeup options, but they looked different from the makeup in the photo.
Admin Replay
Sorry.The face-up sevice is not available.
nie: About makeup   ( 5/20/2021 10:37:16 PM )
Hello!I have a question about my order. Reiki Head (open Eyes)-Vings can choose from 3 types of makeup, but can I ask for the same makeup as the reference photo? The makeup in the reference photo has white eyebrows and eyelashes, but it seems that none of the three types of makeup are the same.
Admin Replay
Hi,sorry,the face-up is not included.^^
Thundermark: new account   ( 4/15/2021 10:58:38 AM )
Hi! there is an issue with registering a new account. Please help
Admin Replay
Hi,please contact us through email.Thanks!
Teresa Reichenbaugh: Order: #202103291915486346   ( 3/29/2021 7:24:26 PM )
Hello!I have a question about order Order: #202103291915486346 I placed for LoongSoul fullset Black Dragon (French brown resin) I want the fullset, but the page would not let me add face-up and body blush. Is it included or just an error? Please let me know how to add it if I need to. Also I want to confirm the address to send payment.  Is it lili_...
Admin Replay
We have contacted you.
Stephanie: Order #202007291457306258   ( 1/7/2021 3:30:01 PM )
Hello Satcy Pink, I placed this order in July, and item was supposed to be shipped by October or November, but I ahven''t received any news about it yet and I''m a bit worried. Is it normal ? Do you have any idea when the item might get shipped ? Thanks in advance for your answer :)
Admin Replay
We will contact you soon.
Jack Pearson: Order Question   ( 1/3/2021 3:10:02 PM )
Hello, I just placed an order for Arcdoll Zilang.#202101031457183682I wanted Open eye Head and Human Leg body. I forgot to write it when I placed my order. Can I edit my order to have those?Thanks.
Admin Replay
We have contacted you.^^
Myaje: Wigs   ( 1/2/2021 5:04:13 AM )
Do you ever restock sold out wigs?
Admin Replay
Please contact us through email to tell us which wig you want to purchase.^^
Daria Kornach: Order shipment    ( 11/4/2020 9:29:40 AM )
Good afternoon. I would like to know when the stands will be dispatched?My order number 202010210906396970
Admin Replay
It has arrived in Shanghai.It will be shipped to your country in the next week.^^
Mewee: About stock   ( 9/23/2020 10:47:49 AM )
Hello, will this one ever be available again you think?I''ve never seen any other sheep centaur bjds anywhere ;-; http://www.stacyspinkocean.com/product_v.asp?id=2239
Admin Replay
Hi,we have no this doll in stock.How many dolls you want to purchase?More than 10 dolls, they will be made again.Or you can order now if you are not afraid waiting.We need to sell at least 10 dolls.
Laura Lee: Order: 202007090845266473   ( 9/7/2020 11:48:42 AM )
Hello, I ordered this bust in july. It says it may ship in September. Can I ask about the status of this order? Thank you.
Admin Replay
We asked the delivery time to the artist just now.The bust is being finished from now.But she is not sure if she can finish our order in time.She said maybe in Septmeber or in October.Anyway,when we recieve them,we will let you know ASAP.
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