| John A McKnight: Order Modification ( 9/19/2018 11:17:41 PM ) |
Hi! We wanted to order three rabbits; one of each tone. Our order now has three greys. Can we change it please? We will also add eyes to the order. Can we cancel order? Please let us know and thank you
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| Admin Replay |
| Hi,we just sent an email to you.Yes,of cause you can cancel your order before you pay.^^
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| Yvette Pulido: Order 201806302131467860 ( 8/20/2018 9:35:43 AM ) |
Hi. I purchased head two months ago. I know delivery time is three months. Will it be shipping soon? Thank you
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| Admin Replay |
| Hi,we will send an email to you. |
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| Hien Quang: Order status ( 7/16/2018 3:14:48 AM ) |
Hey, I placed an order (number 201803182222251811) on 03/18. It has been a long time and I haven''t received anything. Please check and let me know the status of my order. Thanks!
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| Admin Replay |
| Your wig is on the way.I had contacted you.^^ |
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| Starfait: Order Status ( 7/10/2018 5:01:49 PM ) |
Hello! I''d like to check the status of my order, please. How long does the company say it will take? Order number is: 201806191947561718Thank you!
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| Admin Replay |
| Hi,the studio will mail the doll to us in the end of this month.When we get him,we will ship him to you ASAP.^^ |
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| M: SKIN COLOR ( 6/24/2018 3:14:40 AM ) |
http://www.stacyspinkocean.com/product_v.asp?id=2979Hi is there a way I could choose color? If not then what is the skintone?
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| Admin Replay |
| Hi,sorry,this is our a mistake.You can choose the skintone in fact.Please place your order directly,and write which skintone you would like. |
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| westfall: Order #201803310743531491 ( 5/26/2018 10:27:22 AM ) |
Hello! I wanted to check the status of my order, number #201803310743531491. Thank you so much!
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| Admin Replay |
| Hi,the eyes are ready.We just received them.We will ship them soon after we pack the parcel for you. |
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| mory: eyes ( 5/14/2018 5:23:10 PM ) |
FDL-09-Resin EyesFDL-08-Resin EyesDo you have any plans for resale?
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| Admin Replay |
| The artist said maybe in the next year.^^ |
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| Hien: Order status ( 3/30/2018 10:16:13 PM ) |
Hey! I have sent the rest of the payment for my order number: 201803182222251811. Please check and inform shipping time. Thanks!
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| Admin Replay |
| Hi,we received your last payment.Thank you.
The artist will make them after the sale period.The delivery time is around 2~2.5 months because she will move.^^ |
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| Sharon Harmon: Payment 2 ( 3/7/2018 4:43:47 PM ) |
I just wanted to let you know I have made payment number 2 for my Echo Town Delores. Thank you.201802051913571637
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| Admin Replay |
| Thank you.We received it.^^ |
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| Gabriele Schmeckenbecher: #201801271925405837 ( 3/2/2018 6:27:01 AM ) |
Hi,when will my order be shipped?kind regardsGabi
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| Admin Replay |
| Hi,because of Chinese New Year,we delayed our work.Your package will be shipped in the next week.When we get the tracking number,I will send an email to you.^^ |
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| Anonymous: 120cm Doll ( 2/25/2018 8:12:52 PM ) |
Hello, what is the longest layaway you will accept for a Conarium 120cm doll? Do you know the shipping price to Malaysia? Thank you :)
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| Admin Replay |
| Hi.The longest layaway is not more than 12 monthes.The shipping fee of Shunfeng express is around 220USD,because she is very very heavy. |
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| Graratiam: About eyes ( 12/27/2017 11:07:04 AM ) |
Hi, can you please tell me, what eyes is this doll wearing?
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| Admin Replay |
| Hi,they are resin cartoon eyes. |
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| Kamato: Yue Ling ( 12/9/2017 6:45:04 PM ) |
Hello my daughter is interested in the Yue Ling doll. Does the doll come already with makeup painted on? Also do you have her outfit for purchase?
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| Admin Replay |
| Hi,thank you for your question.The price of the doll does not include the face-up.If you want to choose the face-up,that's no problem.The price of face-up is 38USD.But the studio doesn't sell the clothes.If you want some clothes with the doll,you can order other clothes on the website.Thank you.If you have some other quetions,please let me know.^^You are welcome anytime. |
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| Anon: Clothes ( 9/18/2017 10:57:05 AM ) |
Are all your clothes for custom fit? If yes, where to put the measurement?
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| Admin Replay |
| No,Not all brands are for custom fit.SPO clothes accept custom order.And some other brand also accept custom order,please contact us and tell us which clothes you would like.^^ |
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| Tora: Layaway Available? ( 9/10/2017 8:32:00 PM ) |
Hi! Is it possible to do layaway here? Thank you!
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| Admin Replay |
| Yes.We accept layaway.Please place your order at first.then we can know the total price of your order.You should tell us how long you need,after that,pay your first payment. |
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